Question 1

When can I make changes to my account?

Accepted Answer

You can upgrade your account at any time in store by paying the prorated amount due for your membership change. You can downgrade your account after your first full monthly payment. You can freeze your account (up to 6 months only) after full payment for the month has been made.

Question 2

How do I change the card my membership is billed to or make a payment?

Accepted Answer

You can update your card information at any TANtalizing location or through the payment link sent to you if your payment is unsuccessful.  If you have received link for your client account on your phone, you can do it there too.  If you have not received that, ask your spa consultant and she would be happy to send it to you.

Question 3

How do I cancel or freeze my membership?

Accepted Answer

Go to Contact on this Site and click the drop down for Freeze or Cancel and fill out the form completely.Please Note: Cancellations and freezes submitted after the 7th or the 22nd will not reverse that month's payment and will take effect the following month. Cancels and freezes can NOT be done in the store or over the phone. No exceptions.

Question 4

Do I have to have an appointment for a spray tan and other services?

Accepted Answer

VersaSpa Spray Booth: No appointment is required, but scheduling ahead is recommended to minimize your wait time.Custom Spray Tan with a Technician: Yes. A technician may not always be available, so an appointment is strongly recommended.Sunbeds: No appointment is required, but booking ahead can help reduce your wait time.Red Light Therapy: Appointments are not required for sessions lasting 20 minutes or less, though scheduling ahead is always a good idea. An appointment is required for Poly sessions longer than 20 minutes.Infrared Sauna and Fit Bed: Yes. Because these sessions may last up to 45 minutes, an appointment is required.Massage Chair and Vibration Plate: No appointment is required, but booking ahead is recommended to keep your wait time to a minimum.

Question 5

Can I use Redlight or Infrared same day as a sunbed? / which should I do first?

Accepted Answer

For optimal results, we recommend using red light therapy before your sunbed session, since it is best to begin red light therapy before your body becomes overly warm.Infrared therapy is best used after your sunbed session. Keep in mind that if you are wearing a bronzer, the heat and perspiration from the infrared session may cause some of the product to wipe away.Using the services in a different order is generally fine, but following this sequence will give you the best overall experience and results.

Question 6

What services should I do together for BEST results?

Accepted Answer

For best results for lymphatic drainage, use the vibration plate  or massage chair after any redlight or infrared session. For the LONGEST lasting spray tan, use Endless Vacation or Jwoww Triple threat in a Redlight or Sunbed session before your spray.

Question 7

Is a Hybrid Sun Bed the same as doing redlight and a sunbed?

Accepted Answer

No. A hybrid sunbed is still primarily a UV tanning bed. While its lamps include some red-light wavelengths alongside UV wavelengths, they do not produce the same intensity or concentration of red light as our dedicated red light therapy equipment.For that reason, a hybrid sunbed should not be considered a replacement for a full red light therapy session.You may use both red light therapy and a hybrid sunbed on the same day. In fact, pairing the two can help support a beautiful, enhanced tan.

Frequently Asked Questions

When can I make changes to my account?

How do I change the card my membership is billed to or make a payment?

How do I cancel or freeze my membership?

Do I have to have an appointment for a spray tan and other services?

Can I use Redlight or Infrared same day as a sunbed? / which should I do first?

What services should I do together for BEST results?

Is a Hybrid Sun Bed the same as doing redlight and a sunbed?

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